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  • The voice/language/communication coach is responsible for evaluating agents to ensure that communication and language used is at acceptable standards. Remote (using verint) and side by side/live call monitoring to be conducted, providing detailed feedback to the advisor. Responsible to coach Excellent communication skill. Must have managed V&A or Soft skill training for MNC BPO/KPO/Captive set up ...

  • out Agile coaching or Agile transformation projects at the clients' site - Coach individuals and teams to help with organizational change during Agile transformation and improve their effectiveness - Work with client senior management to define and manage programs associated with Agile and Lean

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background Specialized ...

  • 1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background Specialized ...

  • asset management, and private equity. Control System Technology (CST) provides strategic application development and production support to firm-wide organizations whose focus is strongly aligned to the firm’s enterprise wide control agendas: Oversight and Control, Compliance Management, IT Controls ...

  • Exp 8+ years JD: Primary is Agile Coach experience and capability. With sound Java; J2EE experience background. Qualifications: 8+ years of software development experience including, but not limited to, mature design, coding, testing and debugging skills 6+ years of proven experience

  • Exp 8+ years JD: Primary is Agile Coach experience and capability. With sound Java; J2EE experience background. Qualifications: 8+ years of software development experience including, but not limited to, mature design, coding, testing and debugging skills 6+ years of proven experience

  • of the largest Commodities trading group in India with turnover more than 300 cr., offering Complete Solutions in Commodity Management and with immense experience in cotton trading and certification. Indian Commodities is backed by highly professional directors having immense experience in the field Graduate or Post Graduate • Post graduate will be preferred • At least 3 years of experience into ...

  • on-site training, sales strategy and coaching to Citiphone and Telesales Goals are to further enhance the Citi franchise financial and revenue position through upselling and cross selling activities Functions and Responsibilities: Primary function of a sales coach is to increase revenue growth above

  • and changes through Good written and verbal communication skills in both technical and business domains Experience in a management/lead capacity Sharing knowledge and learning from others Adapting to change and working through ambiguity Strong facilitation and coaching skills

  • Mapping, and other Lean/Agile Modeling Techniques. Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value and teach techniques for effective Product Backlog management. Agile/Scrum Coach Personal Skills Criteria: Servant Leader – Must be able to garner respect from

  • Mapping, and other Lean/Agile Modeling Techniques. Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value and teach techniques for effective Product Backlog management. Agile/Scrum Coach Personal Skills Criteria: Servant Leader – Must be able to garner respect from

  • *He is responsible for Sales Of Entire Karnataka State *An Independent Position Handling 100+ Distributor,2500+ Retail Outlets. *Opening New Outlets, handling Existing Outlets, Achieving Primary & Secondary Sales-Generate MIS REPORT- XL (V,H lookup.) Industry Textiles / Garments / Accessories

  • Delivering sales targets for your city/ category in the given timeframe.Delivering processes as per time line.Communication of company policy and vision to prospective buyers.Developing and managing deep trade relations with the market Achieve sales targets through in person market visits. Engage

  • the backlog groomed - Ensure cross-team coordination - Coach and mentor scrum masters - Possesses most skills of the traditional project manager - Provides clear concise communication with project team members - Strong vertical and horizontal communication skills

  • Coach / Quality Analyst · High energy levels with proven passion and single minded focus on improving performance · Excellent coaching/development orientation and skills · Strong focus on Customer satisfaction · Adaptable to various changes in policies, procedures, and management styles and business

  • The role of the Operations Manager/Center Manager will be to manage all the aspects of running the competent faculty for candidates trained. The Center manager will be expected to run the centre optimally and will be responsible for achievement of English Training Institute and Communicational The candidate most suited for this role should have experience in managing a team of people and should be ...

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