Deliver Process SLA & KPI. Maintaining the Service Level / Occupancy / Abandon Rate (as defined by business) Controlling absenteeism / shrinkage Planning leaves and motivating the team members Maximize Productivity and Drives process improvement
Manage team of contact center executives and agents Handle escalation calls To assist for all "on-the-floor" activities Induct new staff Work with management on refining the processes Motivate team Process Development Team Review initial hiring help
for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create! *If you are our Government Engagement Manager in India, you will have a chance to* •Policy advocacy at Centre and State levels to position HP appropriately •Engagement with Regulatory Authorities
service improvement strategies and suggest call centre management actions as appropriate to assist in meeting scorecard goals Partner with Workforce Planners to track and report key business metrics (shrinkages, occupancy, availability, etc.) and keep up to date on key business conditions Partner
of the bank. Candidate should also posses good analytical ability and presence of mind. There will be incentives a plenty. Performances are measured on point scoring system. Incentives are available on daily, weekly,monthly and annually as per performance.Calling Time -9.30-6.30 Contact Person : (HR) Miss ...
5) Optimize sales productivity 6) Maintain high SOR to maximize capacity utilization of centers 7) Maintain a NPS score of at least 70% throughout the year 8) Ensure placement of all eligible students 9) Adhere and comply to the QMS process in all centre 10) Manage and optimize batch health
Optimize sales productivity 6) Maintain high SOR to maximize capacity utilization of centers 7) Maintain a NPS score of at least 70% throughout the year 8) Ensure placement of all eligible students 9) Adhere and comply to the QMS process in all centre 10) Manage and optimize batch health of all ongoing
Description Analytics & MIS Team Analyzing large volumes of transaction and customer data to generate insights, drawing conclusions & actionable references to top management Process Automation thru advanced analytics solutions using tools such as SAS, SQL and MS office suite Participate
12,500 to 22,700. 3.Customer services - 14,300 to 24,200. 4. Operations : - 12,700 to 27,500. 5. Relationship Manager - 11,600 to 25,300. 6- Hr-Manager - 16,900 to 28,400 . The personal banker have
impacting transactions in the client system. The team member works with the SME and manager to identify issues, opportunities for improvement and recommends / implements solutions. The team member should be able to perform rule based transactions with simple calculations. This role may be leveraged across Good verbal and written communication skills. o Basic understanding of MS Office o Should be ...
conditions and customer impacts Implement service improvement strategies and suggest call centre management actions as appropriate to assist in meeting scorecard goals Partner with Workforce Planners to track and report key business metrics (shrinkages, occupancy, availability, etc.) and keep up to date
Suzuki to pay an additional Rs 235 crore for enhanced land acquisition for its Haryana plant expansion. The agency reminded Maruti that failure to pay the amount would lead to further proceedings and vacating the enhanced land acquisition. It plans to set up a plant in Gujarat and has acquired 600
and computation process Publish various KPI metrics across service indicator; call quality, in-bound sales leveraging parameter Expense Management Annual expense planning & budgeting, monthly expense tracking and analysis Initiating, driving and reporting Re-engineering saves Global Reporting and liaison ...
Assist RM’s with the preparation and presentation of materials for credit approvals Work with Independent Risk and Early Warning teams to timely identify and escalate risk issues/ trends - this would include making credit calls on clients Work with RMs & Risk on preparing CCR for Special Mention names
MBA (Finance) Shift Timings: 14:00 to 23:00 (UK Shift) Shift Type (Rotational Shifts/Fixed): Rotational Experience: 3-5 years Primary Location: India,Haryana,Gurgaon Education: Master's Degree Job Function: Operations Travel Time: No Job ID: 16038942