The Resolution Expert Center (REC) will handle Systemic Technical issues/IPS-Engineering engagement/Complex Issues/High Visibility technical executive escalations. Resolution Management (Client RM) will drive efforts to centralize and standardize Client Resolution Management support structure
• Degree in Computer sciences/ Electronics/Telecommunications and experience in Project Management • 0-2 years of experience supporting call centre activities • Proficient in MS Office Suite of products. • Attend all help desk activities • Assist the PC in the drafting and issuance of daily
opportunities to the appropriate sales executives for further development and closure 1,Proven inside sales experience 2,Strong phone presence and experience dialling dozens of calls per day 3,Proficient with corporate productivity and web presentation tools
1. Audit calls for various process and ensure timely feedback for the agents 2. Identifying process gaps and highlighting process improvement metrics 3. Conducting training for identified audiences based on quality scores. 4. Generating daily/weekly/monthly quality dash boards 5. Undertaking 1. Candidate should have 4-5 years of quality process experience in domestic or international call centre. 2. Should ...
Centre Airport Ramp Service Tour planner / Tour operator Air Ticketing Staff Travel Desk Documentation Staff International & Domestic Counter Staff Travel Executive / Team Leader in Travel etc..... PUC / Graduation Age less than 27 years English Knowledge
Various reports automation using Excel Macros & MS - Access data management. Work experience of Call Centre Operations and service deliverables. Key client management with background of Service and deliverables. Excel Macros or MS Access data management with VB programming skills is mandatory ...
* Sales : visit college and school to get more orders * Sales enablement - communicate the right person in College and school to take permission to give demo * Mega events : coordinate with the team to make success mega events * Maintain the doc
Maintaining and developing relationships with existing customers Visiting potential customers for new business Providing customers with quotations Negotiating the terms of an agreement and closing sales Gathering market and customer information
* To work for business development for the company * To consult clients to improve productivity through training program from CADD Centre * Productivity Consultants truly work little extra mile to hunt client organization where there