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  • requirements/technical certifications: - Thorough knowledge of the domain (VnA & Customer Service Skills) - Certified on Language / V&A skills/ Facilitation Skills by a recognized institute/organization - Experience in US Voice-and-Accent and Soft Skills / Customer Experience training - Experience in Coaching ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation ...

  • goal for the assigned businesses Assist the franchise to develop, implement and monitor sales management strategies around best practices Ensure all agents understand how to utilise all sales tools available through group or 1 to 1 training Monitor sales performance and effectiveness of Telesales

  • and adoption patterns, the Lean/Agile Coach helps the organization and (often multiple) Agile Teams adopt and progress in a feasible way. Capable of teaching and coaching application development teams to adopt Continuous Delivery practices such as Test-Driven Development, Specification by Example, Story

  • and adoption patterns, the Lean/Agile Coach helps the organization and (often multiple) Agile Teams adopt and progress in a feasible way. Capable of teaching and coaching application development teams to adopt Continuous Delivery practices such as Test-Driven Development, Specification by Example, Story

  • and adoption patterns, the Lean/Agile Coach helps the organization and (often multiple) Agile Teams adopt and progress in a feasible way. Capable of teaching and coaching application development teams to adopt Continuous Delivery practices such as Test-Driven Development, Specification by Example, Story

  • and Technology Directors in providing coaching and training on the following: Dedicated LASD (Lean & Agile Software Development) Training – Team-based lean modeling for agile development Lean requirements analysis for user-centered design (Story mapping, Domain Modeling, Spec by Example, Story splitting, etc ...

  • and fact based decisions with available information when under pressure and/or adverse conditions · Coaching orientation is highly essential. · Monitor Calls and handle escalations · Look for improving Customer Service efficiencies through coaching, development, training and projects · Ensure adherence

  • and fact based decisions with available information when under pressure and/or adverse conditions · Coaching orientation is highly essential. · Monitor Calls and handle escalations · Look for improving Customer Service efficiencies through coaching, development, training and projects · Ensure adherence

  • and adoption patterns, the Lean/Agile Coach helps the organization and (often multiple) Agile Teams adopt and progress in a feasible way. Capable of teaching and coaching application development teams to adopt Continuous Delivery practices such as Test-Driven Development, Specification by Example, Story

  • qualifications as a scrum master and / coach including ICP-ACC Managing various key stakeholders around the business Optional Skills: Working knowledge of: Collaboration tools esp. Rational Team Concert and JIRA Test Driven Development, Automated Acceptance Testing, Continuous Integration, Continuous

  • qualifications as a scrum master and / coach including ICP-ACC Managing various key stakeholders around the business Optional Skills: Working knowledge of: Collaboration tools esp. Rational Team Concert and JIRA Test Driven Development, Automated Acceptance Testing, Continuous Integration, Continuous Delivery

  • expenses. Ensure operational agreements with other departments are in place when necessary, service levels are monitored and processes are being followed in accordance with the overall business objectives of the organization. Respond immediately to adverse system performance. Develop, maintain, and revise ...

  • Manage the overall efficiency of store operations with respect to customer service, Retail standards, inventory and manpower to achieve business topline KEY RESPONSIBILITIES Store Operations Finalize and drive store level sales to achieve the budgeted topline and bottom line Analyze brand ...

  • as an intermediary in client and customer -Smart Selling -Quality Management -Training & Development -Sales Analysis -Performance Accountability -Business Strategy Planning -Advance Strategic Thinking Company will provide the following: • HR support and guidelines • Marketing support – in-house training/marketing

  • relating to BAU and strategic initiatives · Provide analytical and business expertise to the development teams and project manager (Citi IT / vendors) for the delivery of these requirements to the business · Be a liaison between the development teams (vendors), and the business users of the system ...

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