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  • Support tactical & strategic analysis projects for Cards Business Independently manage different cross functional ad-hoc projects Analyze test and performance sets using SAS & statistical techniques Evaluate portfolio performance and riskiness for the cards products Perform Strategy Analysis, Forecasting & Valuations Provide detailed insights from various data through deep-dive analysis Summarize ...

  • Incumbent will be responsible for end to end process management & flawless delivery of process, accountable for proper change management & process improvement. Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement development plans for staff End to End process responsibility and to be ...

  • Incumbent will be managing global cash and payment operations for a leading investment bank ...

  • Aerospace Engine design Turbo design Salary: INR 35,00,000 - 50,00,000 P.A

  • Assist in determining recommendations and strategy respective to related initiatives, including translating analysis and results into business strategy Drive and/or assist in defining project requirements and deliverables by identifying, driving and participating in project milestones, phases as well as specific action items Drive and/or assist in creation of more efficient, integrated operating ...

  • Operations, Pre sales, Solution, Delvery Management Salary: INR 32,50,000 - 47,50,000 P.A

  • The incumbent will need to manage the portfolio of sourced transaction processing for Trade Finance ops globally (Primarily Asia & US/Emea). The span of control for the AVP would be around 30/40 FTE. Client satisfaction Migrations from various locations in Americas, Europe and Asia Multiple internal clients, across distinct process groups and locations. Growth in a controlled environment Job Responsibility ...

  • • Contact customers to offer or persuade them to for sign up. • Explain advantages and features of service being sold to stimulate customer's interest • Advises customer on variables and options to assist customer in making decision • Explain products or services and prices • Schedule appointments for Sales Representatives • Coordinating with Marketing executive and the client till the deal is closed ...

  • 1.Should work as subject matter expert  2,Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. 3.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. 4.Follow up to ensure that appropriate actions were ...

  • *Customer service, *BPO, *KPO *Customer support *Trouble shooting • Administer policies and procedures to assure consistency. • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities. • Execute disciplinary action when necessary. • Monitor, coach, and counsel representatives in an ongoing development process. Qualification – Minimum Plus Two or Diploma ...

  • Scouting for a seasoned professional for one of the most prestigious BPO/BPM client having the following responsibilities; Incumbent would b required to work as PTP SME to throw subject matter expertise to various clients. Incumbent would be required to discern value proposition in tools and technology in the space. Engage and assist towards refinement of practices framework, case studies, benchmarking ...

  • • Responsible for receiving, considering and responding to all customer inquiries/query through email / Chat • Handling customer concerns, customer satisfaction index (CSI) and customer Satisfaction index rating. • Tracking and reporting of relevant customer care performance metrics. • Handling and solving client complaints. • Taking required actions on customer feedback ...

  • Role Description : Accurate processing/configuration of plan setup and plan maintenance Respond timely to operational requests submitted by relationship managers/Service Installation Group (SIG) implementation managers Perform complex problem resolution and root cause analysis Identify process improvement opportunities Meet and exceed all internal targets arrived based on the service level agreement ...

  • Roles & Responsibilities: Accurate processing/termination of Plans Make outbound calls to the clients and walk them through the termination process. Timely response to client queries and ensures one call resolution provided during Inbound/ Outbound calls. Perform complex problem resolution and root cause analysis. Identify process improvement opportunities. Meet and exceed all internal targets based on ...

  • Provide technical guidance and support to resolve problems or malfunctions in systems, applications, hardware and software Document, evaluate, resolve and track inquiries pertaining to the functional operation of all installed hardware and software products Coordinate new user access and systems setup with various support groups Collaborate with vendors and systems support units in problem ...

  • Accurate processing/termination of Plans Make outbound calls to the clients and walk them through the termination process. Timely response to client queries and ensures one call resolution provided during Inbound/ Outbound calls. Perform complex problem resolution and root cause analysis. Identify process improvement opportunities ...

  • We have an excellent opportunity with a leading facility management company for Customer support position in Bangalore (Whitefield). We are looking for candidates with 2+ Years experience in Customer Support from service industry. Candidate should have good experience in customer Service

  • We have an excellent opportunity with a leading facility management company for Customer support position in Bangalore (Whitefield). We are looking for candidates with 2+ Years experience in Customer Support from service industry. Candidate should have good experience in customer Service

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