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  • Will be responsible for Regional Delivery Operations including total implementation of processes & systems in the delivery vertical Handle multiple centers at one point of time. Should have Strong Managerial & Administrative Qualities Will be responsible & involved in the selection & training of Trainers & Training Executives/Coordinators at regional level. Ensuring optimum utilization of resources ...

  • Responsibilities 1. Service Management: Understand the service delivery profile of the location. Ensure the service that is provided matches the requirements of all LOBs through regular reporting reviews and improvement programs. Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right ...

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