1) Trainer familiar with US, UK and Australian accent. 2) Call centre exp. in training on VnA, Pre Process is must 3) Conduct refresher trainings, mock calls & audits to improve quality of calls taken. 4) Handle Transition of new batches ...
Responsibilities Auditing calls and sharing feedback to improve customer experience Sessions to help enterprise support engineers become better with language and soft skills Attending reviews with business to share weekly results and achievements Understanding the training needs for your accounts and coming up with appropriate action plans Share daily, weekly and monthly reports with the ...
Technical Support-International voice Education: Any Qualification Work and Interview Location:Bangalore Experience Level: Fresher/6 months plus relevant experience. Skills Required: i). Should have excellent communication skills. ii). Should be Flexible to work in Rotational Shifts iii). Should
and training schedules - Conducted coaching activities on the Production floor to improve or maintain Customer service and Communication skills of the associates Reporting: - Provide weekly updates and reports to Customer Service Training Manager / L&D lead, and as defined, to Business Units / Learning
and call center employees. Administer performance management by diagnosing improvement opportunities, monitoring and providing effective feedback, coaching, professional development, and corrective action plans. Coordinate the interviewing, hiring and training of customer service executives as per
support, software support, Backup app support, Firewall support, Network support, end2end infrastructure support many more opportunities. Eligibility. Any graduate with minimum 6 months of experience in International voice for global support (US,UK, AUS, Europe,Canada ) Should be good in communication
with Program Management Offices, Technical Resources and MSCs wherever applicable. Key Responsibilities/Outcomes: Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Applies basic diagnostic techniques to identify problems, investigate
manage delivery for IT production systems and services based on operational requirements and service agreements. 3. Excellent communication skills, with neutral accent. Eligibility Criteria: BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016 passed out batches. -Should have cleared all semester exams (no backlogs) -BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with excellent computer technical knowledge ...
and plan, test design and test execution. Should have scripting knowledge in both test development and execution using any automation tool. Should have managed a small team of atleast 4-5 members. Should have good communication and presentation skills
Graduates/ Post graduates in commerce/ICWA/CA-Inter/CA with 4 to 6 years of experience in managing large scale end to end order to cash processes including order management, customer billing and revenue recognition, invoicing, receipt processing, collections, accounts receivable, customer database