* Responsible for end-to-end dialer and campaign management * Publishing hourly dialer statistics * Suggests ideas to improve dialing strategy * Effective implementation of agreed dialing strategy * Manage the weekly & monthly rosters for the LOB * Candidate should have excellent communication and interpersonal skills. * Strong analytical skills * Should have exposure on Genesys dialer and its dialing filters ...
Responsibilities Auditing calls and sharing feedback to improve customer experience Sessions to help enterprise support engineers become better with language and soft skills Attending reviews with business to share weekly results and achievements Understanding the training needs for your accounts and coming up with appropriate action plans Share daily, weekly and monthly reports with the ...
to 2.30am(monthly rotation) Weekend on-call support on a rotational basis Scope of Work: L1 to L4 Support for Cisco IP Telephony, remote support for phone system and End user issues related to Cisco voice implementations. L2 to L4 Support for Nortel Phone systems, remote support for phone systems and End user
Technical Support-International voice Education: Any Qualification Work and Interview Location:Bangalore Experience Level: Fresher/6 months plus relevant experience. Skills Required: i). Should have excellent communication skills. ii). Should be Flexible to work in Rotational Shifts iii). Should
Process Name : Customer Service / Customer Support / Customer Care / KYC Analyst / Mortgage Process Work Location : Bangalore Salary Package : 3 lakh (Freshers) - 12 lakh (Experienced) Cab Service : Both ways provided Rounds of Interviews : HR round / Voice & Accent / Manager Round Graduate
Part of Retail Lending Operations, Bangalore, the Home Loans Assessment Team is a function that is responsible for Underwriting/Judgmental Credit Decisioning of Home Loans for Australian Customers. Credit Assessment or Underwriting is the detailed credit analysis preceding the grant of a loan ...
and call center employees. Administer performance management by diagnosing improvement opportunities, monitoring and providing effective feedback, coaching, professional development, and corrective action plans. Coordinate the interviewing, hiring and training of customer service executives as per
support, software support, Backup app support, Firewall support, Network support, end2end infrastructure support many more opportunities. Eligibility. Any graduate with minimum 6 months of experience in International voice for global support (US,UK, AUS, Europe,Canada ) Should be good in communication
with Program Management Offices, Technical Resources and MSCs wherever applicable. Key Responsibilities/Outcomes: Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Applies basic diagnostic techniques to identify problems, investigate
and plan, test design and test execution. Should have scripting knowledge in both test development and execution using any automation tool. Should have managed a small team of atleast 4-5 members. Should have good communication and presentation skills
Designation: Technical Support/customer service (Domestic Voice) Education: Any Qualification Work and Interview Location:Bangalore Experience Level: Fresher/6 months plus relevant experience. Skills Required: i). Should have excellent communication skills. ii). Should be Flexible to work
Intermediate understanding of Datacenter technology. Desired Skills: • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and Trainings. • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being
Graduates/ Post graduates in commerce/ICWA/CA-Inter/CA with 4 to 6 years of experience in managing large scale end to end order to cash processes including order management, customer billing and revenue recognition, invoicing, receipt processing, collections, accounts receivable, customer database
. Follow-up with Generated Leads. Skills Required Good Written and Oral Communication. Analytical and problem solving skills. Good Convincing Power. Experienced in International Voice Process is mandatory. Sales experience / Lead generation / fixing appointments / B2B sales is added advantage reach us Qualification Any Graduates/Under Graduates. Australian Shift Timings. 3.30 AM 1.00 PM *Day light saving ...