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  • Dear Candidate, Greetings of the day! We are hiring for our client. Please go through the job description below: Educational Qualification MBA/Post-graduate/Graduate Professional Experience 1. 8 -10 years 2. Worked in the areas of customer experience in Telecom Roles & Responsibilities Customer: Customer NPS and CSAT for retail care and experience at public Wi-Fi hotspots Process: Overall responsibility of ...

  • 1. Pick up inbound Calls ( Around 80 to 100) and gather necessary customer informations. 2. Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer. 3. If call is for existing case, co-ordinate with the concern engineer and provide necessary update to customer. 4. Should have good typing speed to quickly create customers cases/update S.R. in RT. 5. Must have excellent ...

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