(and if required, to the customers) through Service Desk, until the Incident is resolved. (1.) Incident Management + Change Management (Planning & Execution) On - call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB
Practical experience with some or all of the following in an on-premise or cloud email environment (O365) Hands on experience in Lync Should have knowledge about Monitoring Lync 2010 2013 environment Should have knowledge on Lync Mobile Clients Like iphone knowledge of Internet Protocols ...
Remedy Basic knowledge NetBackup tool Basic knowledge about Dell, HP, 3PAR Hardware like Servers, Storage devices etc Basic knowledge of Operating Systems- Windows 2000-2012 servers Enterprise/Standard Edition. Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print
in SCCM 2012 for Creating and managing deployments, programs, collections, and custom reports Expertise in SCCM 2012 Client remediation Having good concept about SCCM Infra like MP, DP, CAS, Primary and Secondary servers (1.) Ensure adherence to the published compliance frame work. Monitor
to the appropriate management level when thresholds are violated. Escalation Management document defines the escalation process in detail. Communication (internally / externally) about Service Call status, e. g. , communicates the status of the Service Call defined per SLA to the end user or escalation manager
for Storage and Backup/Recovery teams including administering storage array architecture, SAN infrastructure, Network Attached Storage (NAS), Enterprise Backup/Restore. Candidate must be familiar with Flex Pod environment and about NetApp SAN/NAS. Candidate must have a good knowledge of NetApp Storage (7mode
Printers, Scanners. Attending to daily tickets and closing them on call logging tool.Should have worked Sonic wall Firewall.Should have worked SQL server 2008/2012 Server.Good Communication Skills.Interested professionals can send your update training also will be conducted SO never worry about technicals