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3 jobs found for It - Hardware / Telecom / Support in Vijayawāda

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  • Monitoring the Metrics on Daily, Weekly, Monthly basis. Providing Feedback and suggesting ways of improvement Conducting Training Sessions Taking up floor training which includes new client and processes updates Creating awareness email for the floor on required topic Conducting training on new product lunch Training new joiners and conducting assessments Creating modules for the training

  • Ownership for the teams overall performance. Meeting targets for both performance and productivity metrics Ensured SLAs were met. Mentoring and Performance improvements of Team members Attendance and attrition control of the team including Leave management Facilitate & co-ordinate training of the team members; both refresher and remediation training Ensuring compliance to the Methods and Procedures ...

  • ** Note: Should give 1 Yr bond and sign on paper also. Recommended Experience: - Ability to adapt quickly to changes in tasks in a fast paced industry. - Ability to learn the functions of our proprietary software - Should have 2-4 years of experience in Customer Interaction/ Non Voice/ Voice based support - Should be a graduate (Science, Math, Computers) with Diploma/PG Diploma in Computer Applications. - Basic knowledge ...

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