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  • Basic Qualifications - Deep technical knowledge on Cisco Unified Contact Centre systems( remaining experiences can be in areas of specialization such as Avaya, Genesys, Nortel etc) including but not limited to • Experienced in designing, and building Cisco UCCE 9.x to 10.x systems • Strong Software Development and Contact Center Custom engineering and Integration Skills • CUBE and IMS / SBC integration ...

  • Responsibilities 1. Service Management: Understand the service delivery profile of the location. Ensure the service that is provided matches the requirements of all LOBs through regular reporting reviews and improvement programs. Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right ...

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