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528 jobs found for Customer Service / Call Centre / Operations / Data Entry in Gurgaon

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  • Ability to analyze and work on variousdata/reports to generate desired output. Ability to learn new process and understand new tools and software quickly. Able to Identify and report application bugs. Make recommendation around process improvement and efficiency. Support other team members enthusiastically whenever required. Provide after-hour/weekend support whenever there is upsurge in volumes to ...

  • Bachelor in Dental Surgery MUST Assistant Manager - OPS US Healthcare - Voice Ops Manage & Lead a Team Effective performance planning for self/ team Coaching & Feedback Analysis & MIS/Reporting Customer/Client Interaction Handle escalations

  • Six Sigma Black Belt - MUST International BPO Operational Excellence Improve business processes, solving problems, driving changes Drive Process improvement & Operations Excellence Drive culture of continuous improvement thru "leading by example" Mentoring & Coaching - GB & BB Cluster Projects Strong Quantitative & problem solving ability: Conceptualize complex problems & develop an Analytical road map Generate ...

  • Manage Quality & Process Excellence International VOICE - Transaction Quality Six Sigma Green Belt Drive & Improve CSAT Drive Improvement Projects Good Understanding of Quality Tools Drive changes, Process improvement Strengthen Quality Processes Manage Quality & Process Excellence Facilitate 6 Sigma Projects Exp in Quality Tools Provide feedback, refresher & corrective training Drive Audits Mentoring ...

  • Trainer for Amadeus / Saber / Galileo - MUST Process Trainer - GDS - TRAVEL TRAINER -INTERNATIONAL BPO EXP Conduct Process Training Training Senior leaders Perform coaching sessions GOOD communication SKILLS Prepare Content TRAVEL TRAINER GDS TOOLS & SERVICE SKILLS BPO Training EXP Excellent Presentation & Facilitation skills Develops Training curriculum Develop n Conduct Process Knowledge Test Strong mentoring ...

  • GERMAN Language - MUST Assistant Manager E-Comm OPS E-comm Voice Ops - International Manage & lead Team Effective performance planning for self/ team Coaching & Feedback Analysis & MIS/Reporting Customer/Client Interaction Handle escalation AM - E-comm OPS GERMAN Language - MUST Customer orientation & customer first belief Analytical, logical, reasoning & numerical ability Extremely good verbal & written communications ...

  • GERMAN Language B2.2 Certified - MUST Quality related work Quality based intervention Evaluate trainer effectiveness and take corrective actions 4-8 years exp AM - E-comm OPS GERMAN Language - MUST Customer orientation & customer first belief Analytical, logical, reasoning & numerical ability Extremely good verbal & written communications skills Process orientation & Structured Expertise in Excel

  • Transnational Quality for Travel Voice Process Key Skills -Quality and AMADEUS International Inbound Voice process Sound knowledge of Quality Functions Feedback Mechanism Coaching, barging calls QC tools-Pareto, Histogram, Flow charts Provide Quality floor support, feedback, refresher & corrective training Facilitate Quality & Compliance team Mentoring & Coaching Teams People Management Excellent ...

  • French & Spanish Trainer / SME Language Training for a BPO Floor Support & Conduct New Hire Training Audit calls Coach & Feedback Develop Course content Identify the TNI's & conduct Refresher Training B2 Lvl Certification in French or Spanish - MUS FRENCH / SPANISH SME or Trainer B2 level & above certification - Mandate Facilitation & Presentation & Interpersonal skills Excellent communication skills Good Training ...

  • WFM Ast. Manager BPO EXP in WFM - MUST Manage long-term Forecast / Staff Plan Capacity planning / Forecasting Preparing Schedules / Rosters Multiple Locations Real Time Adherence Liaison between Centralized & Site WFM teams Assistant Manager - WFM EXP WFM software MIS reports Scheduling & Forecasting skill Root cause analysis of SLA deviations, action plan development Optimize breaks Good communication skill MS ...

  • French & Spanish Trainer / SME Language Training for a BPO Floor Support & Conduct New Hire Training Audit calls Coach & Feedback Develop Course content Identify the TNI's & conduct Refresher Training B2 Lvl Certification in French or Spanish - MUS FRENCH / SPANISH SME or Trainer B2 level & above certification - Mandate Facilitation & Presentation & Interpersonal skills Excellent communication skills Good Training ...

  • - The person will segregate all customer communications received through various Check point - Quality Check for Financial/ Non Financial Transaction - Processing Refund transaction - Data Maintenance - UAt for existing/new product and functionalities - Response on Generic email ID - Aiding Dispatch activities - Liasioning with Internal and External customers - Manual Letter preparation - Follow up with vendors for ...

  • Will be a key position in the area of Customer Management, TCF, Service Excellence & Customer Journey. primary responsibility for driving TCF & Service Excellence across company, working with and through organization wide cross functional teams and Exposure to quality tools and processes Ability to manage teams Excellent communication skills Strong Customer Centricity Exposure of creating artworks Change ...

  • Progress on the Service Excellence Agenda for Company Spear head the improvement initiatives as part of the Service Excellence Framework. Lead the 'Trust Inflection Points' project to improve the customer experience on all critical touch points Exposure to quality tools and processes Ability to manage teams Excellent communication skills Strong Customer Centricity Exposure of creating artworks

  • QA- Must have knowledge in telecom tech,DSL,Activation ans Assurance Areas with min 5yrs of exp. and 2-3 yrs as QA TRAINER- Graduate with more then 5 yrs of experience with min 1yr of exp as VNA trainer preferably in BPO

  • Candidate should have experience in SAP training Should have done implementation SAP- FI CO module Shift - UK shift

  • Process Excellence Exp Must Black Belt Must Experience in Project management, preferably PMP or Prince2 certified Must have in-depth knowledge of Business Process Mapping and Modeling Graduate Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Travel may be required, must have a valid passport Ability to ...

  • Job Responsibilities: End to end contract management including contract drafting, redlining, negotiations of legal terms and conditions Procurement activities supporting customers of all major business units across a broad geographic area, on a national and worldwide basis Implements the organizations strategic and tactical plans while driving action across functions, business units and the Blue Box ...

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