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477 jobs found for Customer Service / Call Centre / Operations / Data Entry in Gurgaon

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  • Job Purpose To manage the India, Dubai & Sri Lanka Operations for Travel Operations Inbound voice operations Multiple Language Email Support IT related work/ activities To independently manage the site, people and metrics related to the centre. Work closely with Local leaders of Dubai, Sri Lanka EXPECTED END RESULTS 1.Meet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned% Occupancy for Voice ...

  • The role will be responsible for managing end-to-end Transition of the projects. Should be able to lead the pre and post contract due diligence. Lead a team of Transition Managers and work with the delivery leaders and various support functions in coordinating and leading all activities related to the Transitions portfolio. Providing a smooth and successful transition from client onshore to the ...

  • Helpdesk support for Galileo and Worldspan (GDS) Support for all Galileo related calls for Fares, Ticketing, Reservations, Airline support Reservations on Galileo Ticketing Airline Support and calls related to Galileo The candidate should have experience of GDS, preferred Galileo / Amadeus *Graduates and Under Graduates both are welcomed *Graduation results awaited candidate can apply *Candidate should be ...

  • JOB RESPONSIBILITY Monitoring Transactions as applicable to the Process Feedback (Per Week and daily) Coaching and Conducting Quality Sessions Analysis on Agent Performance Joint Calibration Session Improvement in Overall Quality Conducts Dip check Reports Process Trends to QC Team Lead Updates QC Trackers & Logs Attends QC Team Meetings Training Need Analysis. Identify Gaps in process and propose ...

  • JOB RESPONSIBILITY Excellent people and team management skills Manage daily activities for the client servicing Team Manage daily operations to ensure smooth function Coordinate with support functions Frontline people management Provide feedbacks and suggestion to the team for improvement Lead and coach the associates and Team Leads on process knowledge and Team Management Initiative, independent ...

  • 1.MIS & Reporting of Internal Control 2.Good experience/ knowledge of SQL. 2.Data analysis on Operational matrix. 3.Reporting Audit of Excel & OBI Reports. 4.SAP Support for BPO 5. Profitability(Financial) and Other Analytic reports(Operational) related to 6.Financials & Operations. 7.Data analysis on Operational matrix. 8.Comparison between two data source. 9.Active tasks aligned by SAP-PMO

  • Financial Planning and Forecasting: Preparation of Annual Budgets and Roll-over Forecasts Financial Reporting and Analysis: Financial reporting to stakeholders including reporting for different legal entities and lines of business.MIS Reporting periodic reporting and review of financial trends by providing variance analysis of actual expenses with respect to the budgeted and forecast figures KPI ...

  • Perform specialized rates function related to calculation & recalculation of fares Price PNRs, provide best fare 1.Candidate should have minimum 12 months experience in travel industry. 2.Should know at least one GDS-Sabre/Amadeus/Galileo. 3.Candidates should have sound knowledge of fares calculation 4.Candidate should be able to understanding and interpret airlines contract and have good analytical ...

  • JOB RESPONSIBILITY Deliver training as per Lesson plan Conduct assessments Training need analysis, action plan & report improvements Meet training targets as defined Create content: FG & PG on V&A, culture, soft skills Review/update content at regular intervals t Seek clients/In house certification on each version of the Training Manual (if applicable) Work with new hires to improve their communication ...

  • *Perform PNR creation *Ticketing & fulfillment activities; majorly comprising of: - Ticket issuance, re-issuance, exchanges, cancellations & refunds. *Ticketing knowledge on Amadeus is compulsory *Fresher candidates done travel diploma course can apply *Under Graduates and above are welcomed *Graduation results awaited candidate can apply *Candidate should be open working in 24/7 shifts *Knowledge of basic pnr ...

  • Handling end to end airline operation Solving customer care related issues, reservations, web site support, Bulk bookings Email management for all corporate and travel agent queries. *Under Graduates and above are welcomed *Graduation results awaited candidate can apply *Candidate should be open working in 24/7 shifts *Candidates with excellent communication skills are required *No compromise will be made ...

  • *To be able to provide customer service and support to travelers on Air, hotels, car hire, packages and other bookings *Able to do sales conversion & efficient customer service. *Also to be able to respond to customer service inquiries via phone and e- mail. *To be able to deal with customers efficiently Drop outs and undergraduates can apply. *Candidates should have excellent communication skills. *Candidates ...

  • Get 25%on your current Salary, Salary Ranges from 14,000 to 19,000 Per Month Plaine and simple In-Bound customer service -> Attend customer call and provide info to customer regarding hotel booking -> Inform customer regarding his order status ->Help customer in his/her shopping experience Minimum Qualification required is 10+2 Candidate must have minimum 6 months experience in BPo or Customer service ...

  • FIXED DAY SHIFT-----FIXED SUNDAY OFF----BOTH SIDE CABS -----SALARY 18000/- TO 21000/-------Out-Bound Sales Process for Google -"My Account" JOB DESCRIPTION:- Responsible for outbound calls to NEW CUSTOMERS Meet Call Quality requirements as outlined via Call Monitoring Guidelines Candidates exhibiting sales aptitude and willing to work in a sales environmenent Should be able to engage the customer in a ...

  • FIX DAY SHIFT------BOTH SIDE CAB------MEALS ON THE HOUSE Process:- · Customer Service\Support (Voice experience) · Answering customer query related to Google products Required Candidate Profile :- · Graduates only - Completed from any stream · Freshers / Experienced · Excellent Communication Skills and analytical skills No compromise on communication in English Shifts and Timings · 9:30 AM to 6:30 PM shifts Timing · 6 ...

  • JOB DESCRIPTION:- Responsible for outbound calls to NEW CUSTOMERS Meet Call Quality requirements as outlined via Call Monitoring Guidelines Candidates exhibiting sales aptitude and willing to work in a sales environmenent Should be able to engage the customer in a conversation and avoid dead air on calls Ability to understand/comprehend the customer's requirements and respond tactically ...

  • We are URGENTLY looking to hire Team leader for outbound sales Process for our client based in gurgaon. Process :- Outbound Insurance sales Job description Handling the team of associates Meeting the targets in time Preparing Rosters Handling day to Operational activities on the floor Managing the SLA's Achieving the targets Grooming / Coaching / Guiding the associates Preparing Process reports ...

  • GET UPTO 15,000/- IN HAND ---FIXED DAY SHIFT...... FIXED SALARY JOB WITH INCENTIVES • No Hard core sale • No field work • No Cold Calling • Up-selling processing • Easy target of just 2 sales a month • Salary on 1st of every month Job profile: Answer Incoming calls from Customer Resolve customer Query and Question Guide customer in making payment and on-line sign ups Convert incoming query into sales Inbound upselling ...

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