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548 jobs found for Customer Service / Call Centre / Operations / Data Entry in Gurgaon

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  • 0-6months of Experience Preferred Accounts background Excellent written and verbal communication skills Good logical and Analytical skills Flexible to work in Night shifts Arts / Science / Commerce Graduates

  • Deliver SLA & KPI Manage & motivate a quality team of 15 outbound operator. Manage the Collection process ( 0 - 4 Buckets ) Ensure operator are delivering individual outbound calls target, SLA & KPI Maximize Productivity Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement. Conducting team meetings, pre/post/mid shifts, BPS. Create future prospects for company. To ...

  • 1. Manage and resolve customer complaints 2. Enter new customer information into system. Update existing customers information. 3. Maintain communication for every call on system. 4. Consult and answer Customer queries or complaints. 5. Make sure Customers are given proper resolution and are happy with our services. 6. Research required information using available resources. Who Should Join: 1 . Freshers seeking ...

  • Should have experience with tele selling process of about 2 years plus and above in a domestic BPO. Have good sense of dealing with customers. Should have handled a sales process ( should have understanding of cross selling) Should be from a revenue generation based process. Be aware of the KRA of the team to evaluate the performance of the team Knowledge of calculating basic formula for productivity

  • *Good Communication Skills (Fluency in Punjabi & Hindi Mandatory with no MTI, English nice to have but not very much required ...

  • 1. Deliver SLA & KPI 2. Manage & motivate a quality team of 15 outbound operator. 3. Ensure operator are delivering individual outbound calls target, SLA & KPI 4. Maximize Productivity 5. Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement. 6. Conducting team meetings, pre/post/mid shifts, BPS. 7. Create future prospects for company. 8. To recruit, induct, develop and ...

  • Handling NHT batches, OJT, refresher trainings Having an experience of minimum 1 year Either experience into domestic process or international Have an experience of handling minimum 15 batches Comfortable for 6 days working. Comfortable for Gurgaon location ...

  • Excellent Comm Skills Excellent presentable skills Flexible with timings

  • Making Dashboard Good with Advance Excel Making MIS reports Knowledge of - V Look up, Pivot Tables, Concatenate, Macros, charts, Advance Excel Formulas - COUNT IF, AND, IF, ROUND UP, SUB TOTAL, AVERAGES, Mail Merge Etc Coordination with various team ...

  • Deliver service and support to end-users Over Phone,mails and chat. Interact with customers to provide process information in response to product and service requests. Identify and escalate priority issues as per Client specifications. Redirect problems to appropriate resource. Record call transactions with given database. Follow up and make scheduled return calls to customer ...

  • To handle & resolve technical queries of customers over voice calls Technical troubleshooting of Laptop & PC's Good knowledge of Hardware & Networking To ensure timely replies are sent to customers through e-mails Desired Profile Only Technical graduates/Diploma required Must posses good communication skills ( Both written & verbal) Willing to join at the earliest ...

  • Any Graduate/ Pursuing graduation/Under graduate in any stream Good communication skills in English Good knowledge of computer Job Description Attending Customer Calls in proper manner Properly understand customer order Up selling to customers as per requirement Entering ordering details accurately in the software

  • Process: In bound (Domestic) or (F&B) Salary : 6000 (Part Time ) & 11000 CTC to 15000 CTC for Full Time Job Description:- Attending Customer Calls in proper manner Properly understand customer order Up selling to customers as per requirement Entering ordering details accurately in the software Desired Key skill: Under Grad/Graduates required Good communication skill English & Hindi Computer literate Residence ...

  • Hiring for Technical support with one of the leading MNC into IT domain. And HTML/JAVA is Mandatory Min 1-7 years experience in International voice / Inbound / Tech Support on Laptops/Desktops/Networking/OS Education : Graduates Excellent English communication skill, Technical Knowledge on Laptops/Desktops/Networking/OS Function : L-1/ L-2 , Service Desk Rounds of Interview:HR Screening/VNA Round/Written Work ...

  • Technical support, Technical troubleshooting, HTML, Java script candidates with knowledge into HTML & Java script Candidates with International BPO experience preffered good Communications is required shift- night shift CTC- upto 5 LPA

  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment. Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling Highlight issues through feedback ...

  • Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling Grow and nurture customer relationships on every interaction that results in measurable Customer value Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals ...

  • Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling Grow and nurture customer relationships on every interaction that results in measurable Customer value Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals ...

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