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Technical Support Engineer - Voice

Chennai, Tamil Nadu

Pranav Hr consultant

Job Description

Responsibilities
 Provide support to Enlighted’s customers across the globe through Voice, Email and Chat
 Answer customer queries on Enlighted’s products, solutions, warranty, etc.
 Remotely, troubleshoot, resolve technical issues and problematic situations at customer sites
 Participate in creating self-help resources and knowledgebase for customers
 Provide periodical reports to managers

Requirements

Skills required  Must have significant experience in providing support to international customers  Must be tech savvy with strong knowledge in PC and Networking fundamentals  Good troubleshooting skills  Troubleshooting experience in Linux environment is a big plus but not mandatory  Adequate experience in Microsoft Word and Excel  Must have excellent written and oral communication skills  Good analytical and problem solving skills  Should be self-organizing and be able to work with minimal supervision  Willingness to work in US time zones
What we offer
 Remuneration on par with the best in the industry
 Excellent and meaningful employee benefits including health insurance cover
 World-class training programs
 An opportunity to work on the latest concepts such as Internet of Things and some of the most exciting technologies
 The unparalleled experience, expertise and excitement you gain working for a disruptive Startup growing at a phenomenal rate


Experience
3-8 Years

Educational Qualification
 Bachelor’s / Master’s degree in Computer Science/ Electrical/ Electronics

Company Description

Pranav HR's philosophy towards its candidates and clients is simple. A team that... assures Quality & Service. Our entire team is focused on earning trust and goodwill of its candidates and clients by delivering excellent customer service and satisfaction.   Read full description

Additional Information

Last updated:
16/01/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
7
Minimum experience:
Between three and five years
Education:
Compulsory Education
Salary range:
₹ 2,00,000 - ₹ 5,00,000 / Yearly (Gross Pay)
Category:
Jobs in IT - Hardware / Telecom / Support
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