Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional
project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
GTI Service Operations (SO) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centers, SO provides global, coordinateddiagnostic and support services, while its Production Assurance and Support functions leverage and execute industry leading infrastructure management and support processes that are designed to minimize customer outages and impacts.
Works closely with business analysis and development teams to ensure applications meet business and technical requirements and are of high quality. Includes analysis of business and technical requirements and specifications, development of test strategies and plans, development and execution of automated and manual test cases and test scripts, and communication of test results and outcomes. Has deep knowledge of multiple complex applications and provides subject matter expertise to set direction and create test strategies and test plans for one or more releases of an application.
Creates, updates, and reviews business and technical requirements, functional specifications, and test cases to understand application solution requirements in order to test the application and verify successful implementation.
Creates detailed test cases and scripts, works with business and technical analysts to determine requirements are captured correctly.
Executes test cases and documents defects for test cases where the actual results do not successfully meet expected results.
Works with development teams to insure test coverage for all functionality plus analyze and resolve defects. Works with project teams to insure test coverage for all functionality.
Participates in cross-functional discussions to review the impact of application changes from both internal and external interfaces on the quality of their applications.· This includes recommending priorities, and advising business on options, risks, and costs.
Works with application development teams to participate in solution design to ensure testability of functions and applications. Identifies areas for improving efficiency, shortening of test cycles, and automation of test scripts Facilitates implementation of automated test scripts. Has significant interaction with internal customers.
Proficient in the following:
SQA Analysis- Ability to read and comprehend business requirements and high level design deliverables well enough to create detailed test cases. Ability to map test cases to business requirements. Basic understanding of development lifecycle and quality assurance phases
MS Office tools
Proven written and verbal communication skills.
Thorough knowledge of software design paradigms and techniques.
Excellent problem solving and troubleshooting skills.
Solid understanding of relational database concepts and proficiency with SQL
Experience with black box and white box testing techniques and methodologies
Experience with functional, regression, performance, and stability testing
Ability to effectively multi-task different testing assignments and projects.
Ability to produce test results in a manner that is clear and concise to management and customers.
JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United... States. With a history dating back over 200 years, here's where we stand today:
We are a leading global financial services firm with assets of $2.4 trillion.
We operate in more than 60 countries.
We have 260,000 employees.
We serve millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients.
We are a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity.
Our stock is a component of the Dow Jones Industrial Average. Read full description