Vertex Customer Solutions India Pvt. Ltd,

Bengaluru/Bangalore, Karnataka

Company details

Customer Service/Call Centre
Number of workers:

Company Description

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively.

Deep practitioners

It is our peoples’ skills, combined with our deep industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand projection and customer experience, we work hard to develop and deliver the effective customer programs that will optimize performance. We’ll work in the background to ensure you’re always meeting and exceeding customer needs. Leveraging enhanced metrics, we will develop effective programs to optimize performance and deliver a great experience for your customers.

Electricity of new ideas

Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors, both public and private, we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues.

Vertex Customer Solutions India Pvt. Ltd,

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job postings

  • To conduct New Hire Training Batches and Refresher Training per defined plan and clients targets ...

  • To evaluate calls and providing feedbacks to the agents and share valuable business intelligence for continuous process improvement. To assist in developing and streamlining quality process

  • Handling a team of 20 agents Keeping a track of day-to-day performance of the team Will be interacting with client on daily basis in order to meet up the client expectation

  • Vertex has 9,000 people in 75 locations delivering Consulting, IT, Debt Management and BPO solutions to over 100 clients in the UK, US, Canada and India. Our annual revenues top £400 million and we are UK’s number one customer management outsourcing business. • Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) • IT Applications, Services and Products • Consulting and ...

  • Understanding of dialer related metrics like Dials, Connect%, Abort, Dispositions Responsible for end-to-end dialer and campaign management Publishing hourly dialer statistics Responsible for creating a dialing strategy to improve key metrics of contact ability on a real time basis. Suggests ideas to improve dialing strategy Effective implementation of agreed dialing strategy Responsible for Uploading ...

  • Accountable for building and expanding franchisee network in the assigned territory. Should drive business development & sales function in a focused manner. To establish strong relation with the existing franchisees and drive them for higher productivity. Should be able to promote and cross sell and up sell add-on products and services through the existing franchisees. Responsible for training and ...

  • Train, develop and deploy a Team of Sr CSA/CSAs. Report and improve on performance levels of all team members, using a coaching enabling style at all times. Schedule staff in line with expected call volumes/expected manning. Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting Their individual contribution to the collective effort. To meet the ...

  • Exposure in telecom dialer for 2 years. Experience in Avaya configuration 1 Year. Having experience in implementation and execution of Avaya. Knowledge VoIP telephony environments Avaya CM (Communications Manager) VOIP PBX hub and local servers/gateway systems such as s87xx media servers, g650 and g450 media gateways Experience with Avaya call center skills such as vectoring and VDNs Experience with ...

  • Candidates should be HSC (12th Standard) Qualified Candidate should be able to speak Hindi, Marathi and Basic English Should be comfortable to work in rotational shifts Day Shifts for Female Candidates Freshers are most welcome Salary best in the industry

  • Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) IT Applications, Services and Products Consulting and Transformation Debt Management and Special Servicing Designation: Customer Service Executive (Voice Process) Qualification: Any Arts & Science Any Engineering Graduates or Diploma or ITI or Intermediate (+2),B.E & B.Tech(2015) Required Skills:Excellent English communication ...

  • Any Degree / Diploma (having arrears also can apply) (Not eligible for B.E/ B.Tech 2015 Pass outs) Should have average Communication Skills in English with Tamil speaking skills Interview Timings:9 AM - 4 PM

  • Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) IT Applications, Services and Products Consulting and Transformation Debt Management and Special Servicing

  • 1. Should have minimum one year experience as desktop Engineer. 2. Should have knowledge of troubleshooting. 3. Ready to work on rotational shifts 4. Good knowledge on Microsoft Applications. 5. Mail configuration and troubleshooting. 6. Knowledge on Antivirus tools. 7. Knowledge on windows OS installation

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