Vertex Customer Solutions India Pvt. Ltd,

Bengaluru/Bangalore, Karnataka

Company details

Industry:
Customer Service/Call Centre
Number of workers:
49
Website:
http://www.vertexgroup.com/

Company Description

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively.

Deep practitioners

It is our peoples’ skills, combined with our deep industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand projection and customer experience, we work hard to develop and deliver the effective customer programs that will optimize performance. We’ll work in the background to ensure you’re always meeting and exceeding customer needs. Leveraging enhanced metrics, we will develop effective programs to optimize performance and deliver a great experience for your customers.

Electricity of new ideas

Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors, both public and private, we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues.

Vertex Customer Solutions India Pvt. Ltd,

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job postings

  • Aggressively drive Training & Development initiative in the Organization. Proactively Bridge Skill gaps and result in enhanced Productivity. Employee Development initiatives for new hires in the organization. To check and maximize training effectiveness. To drive training initiatives for various projects. To meet & evaluate Training vendors, assess content & facility; modify to make it more relevant and cost ...

  • 1. Should have minimum one year experience as desktop Engineer. 2. Should have knowledge of troubleshooting. 3. Ready to work on rotational shifts 4. Good knowledge on Microsoft Applications. 5. Mail configuration and troubleshooting. 6. Knowledge on Antivirus tools. 7. Knowledge on windows OS installation

  • Ensure achievement of quality SLAs / targets by the team. Handle any kind of escalations by the team members. Audit the data managed by team members. Ensure quality related reports are made in time. Read and understand various quality related reports for any further analysis required. Manage leave records and swaps as & when the need arises for QAs Attend feedback session with on-shore team. Attend ...

  • Hiring for Domestic BPO Average Communication Skills in English with fluency in Hindi Shift Timings: 9.00 am to 6.00 pm. Rotational Week offs Salary Best in the industry

  • Aggressively drive Training & Development initiative in the Organization. Proactively Bridge Skill gaps and result in enhanced Productivity. Employee Development initiatives for new hires in the organization. To check and maximize training effectiveness. To drive training initiatives for various projects. To meet & evaluate Training vendors, assess content & facility; modify to make it more relevant and cost ...

  • Train, develop and deploy a Team of Sr CSA/CSAs. Report and improve on performance levels of all team members, using a coaching enabling style at all times. Schedule staff in line with expected call volumes/expected manning. Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting Their individual contribution to the collective effort. To meet the ...

  • Client and Customer Satisfaction Supervise action plans in coloration and strategy of the customer satisfaction process to the internal quality process. Assist in collaboration with internal departments to ensure client and customer satisfaction. Supervise the QA Department in the implementing Intelenet Quality Assurance Best Practices to drive overall client and customer satisfaction. Supervise ...

  • Required Skills: Average communication skill in English with basic Computer knowledge. Interview Timings: 9.00am to 4.00pm Interview Date: 19th 20th 21st 22nd 23rd 24th 25th 27th 28th 29th & 30th July 2015 ...

  • Required Skills:Excellent / Average English communication with MALAYALAM or KANNADA or TELUGU speaking skills. Work Timings: Day shift Morning 9.30AM to Evening 6.00PM ...

  • Required Skills: Excellent English communication Skill with basic computer knowledge. Work Timings: Day Shift / Rotational shift

  • 1. Mailing Process 2. Blended process (50% voice+50% MIS work) -Should have good written English skills. - Should speak English with any one Language like Hindi. Handling Customer Queries & Issues - Should have good convincing skills. - 24*7 shifts for male candidates. - Experience in the same domain would be an added advantage. - Freshers also can apply. -Only males can apply for this position. - Qualification required - +2[(HSC ...

  • Exposure in telecom dialer for 2 years. Experience in Avaya configuration 1 Year. Having experience in implementation and execution of Avaya. Knowledge VoIP telephony environments Avaya CM (Communications Manager) VOIP PBX hub and local servers/gateway systems such as s87xx media servers, g650 and g450 media gateways Experience with Avaya call center skills such as vectoring and VDNs Experience with ...

  • 1. Excellent spoken and written communication skills 2. Should have basic knowledge on Excel. 3. Should have exposure of BPO industry 4. Minimum Qualification- Graduate

  • 1. Bids & Solutioning 2. RFP & RFQ 3. Presales 4. inside sales 5. Sales coordination 6. Excellent oral & written English skills

  • Train, develop and deploy a Team of Sr CSA/CSAs. Report and improve on performance levels of all team members, using a coaching enabling style at all times. Schedule staff in line with expected call volumes/expected manning. Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting Their individual contribution to the collective effort. To meet the ...

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