Vertex Customer Solutions India Pvt. Ltd,

Bengaluru/Bangalore, Karnataka

Company details

Industry:
Customer Service/Call Centre
Number of workers:
49
Website:
http://www.vertexgroup.com/

Company Description

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively.

Deep practitioners

It is our peoples’ skills, combined with our deep industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand projection and customer experience, we work hard to develop and deliver the effective customer programs that will optimize performance. We’ll work in the background to ensure you’re always meeting and exceeding customer needs. Leveraging enhanced metrics, we will develop effective programs to optimize performance and deliver a great experience for your customers.

Electricity of new ideas

Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors, both public and private, we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues.

Vertex Customer Solutions India Pvt. Ltd,

1 - 9 of 9

job postings

  • Ensure adherence to SLAs (Service Level Agreements) To be updated on the process and issues that arise Supervise the process and walk the floor Work closely with the Operations Manager to achieve Quantitative and Qualitative targets specified by the Client Ensure regular interaction with Quality and COPC Address administrative issues arising out of day-to-day working Measure performance of the team ...

  • To audit the number of calls given by the client on a daily basis Record feedback and to let the Customer service rep know about his/hers areas of improvements. Bring in necessary changes to the process and constant updating of call center core process To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about Attend ...

  • Knowledge on Windows ADS , Mail Server, Windows Desktop Edition & Hardware Basic Knowledge on third party softwareacirceurotrades and trouble shooting Manage & maintain desktop environments Responsible for addressing help desk ticketing system for users related queries Manage windows users authentication and mail servers client issues Provide first level support for Network and VOIP to end users Should ...

  • Aggressively drive Training & Development initiative in the Organization. Proactively Bridge Skill gaps and result in enhanced Productivity. Employee Development initiatives for new hires in the organization. To check and maximize training effectiveness. To drive training initiatives for various projects. To meet & evaluate Training vendors, assess content & facility; modify to make it more relevant and cost ...

  • To handle End to End Recruitment. Candidate and Client Relationship Management Get Daily, Weekly & Monthly plan and Execute the schedule accordingly. Connect with clients and act as an interface between clients and aspirant when required. Source candidates through referrals, Professional networking portals, Head-hunting, Job portals and existing database

  • Responsible in managing the team of 100 to 200 agents, 5 to 10TLs. Should act as a liaison between customers and client for all day to day activities. Setting and meeting performance targets for accuracy, efficiency and quality and ensuring meeting clients SLA. Monitor and track the performance with respect to SLAs client satisfaction. Maintaining up-to-date knowledge of process developments. Workforce ...

  • Independently work on response to RFIs/ RFPs, presentations, due diligences etc. Understand client requirements and conceptualize solutions to meet them effectively Make Client specific sales presentations to prospective clients Ensure customer satisfaction & delivery as per SLAs (in terms of RFPs and RFIs) . To be actively involved in pricing and contract negotiation Generate new leads and conducting ...

  • Any Graduates / Diploma / BE / BTech (Having arrears also can apply) Should have average Communication Skills in English & Tamil. Interview Timings:9 AM - 5 PM

  • Excellent verbal and written English Knowledge in Bids, RFPs and RFQs Handle Existing customers and their requirement Making presentation Identifying prospects Emails to prospects, Fixing appointments for Presentation Co ordination with existing clients on agreements MIS/ Reports - Creating Sales MIS - Co ordination of compliance data for clients MISC/ Admin - Follow up on bills from Corporate - Claim ...

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