Vertex Customer Solutions India Pvt. Ltd,

Bengaluru/Bangalore, Karnataka

Company details

Industry:
Customer Service/Call Centre
Number of workers:
49
Website:
http://www.vertexgroup.com/

Company Description

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively.

Deep practitioners

It is our peoples’ skills, combined with our deep industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand projection and customer experience, we work hard to develop and deliver the effective customer programs that will optimize performance. We’ll work in the background to ensure you’re always meeting and exceeding customer needs. Leveraging enhanced metrics, we will develop effective programs to optimize performance and deliver a great experience for your customers.

Electricity of new ideas

Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors, both public and private, we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues.

Vertex Customer Solutions India Pvt. Ltd,

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job postings

  • Vertex Customer Management (I) Pvt Ltd. Vertex has 9,000 people in 75 locations delivering Consulting, IT, Debt Management and BPO solutions to over 100 clients in the UK, US, Canada and India. Our annual revenues top £400 million and we are UK’s number one customer management outsourcing business. • Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) • IT Applications, Services and ...

  • Train, develop and deploy a Team of Sr CSA / CSAs. Report and improve on performance levels of all team members, using a coaching enabling style at all times. Schedule staff in line with expected call volumes/expected manning. Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting Their individual contribution to the collective effort. To meet the ...

  • Ensure adherence to SLAs (Service Level Agreements) To be updated on the process and issues that arise Supervise the process and walk the floor Work closely with the Operations Manager to achieve Quantitative and Qualitative targets specified by the Client Ensure regular interaction with Quality and COPC Address administrative issues arising out of day-to-day working Measure performance of the team ...

  • Handling a pool size of 100 agents with 7-8 Team leaders / Team Coaches Keeping a track of day-to-day performance of the team Will be interacting with client on daily basis in order to meet up the client expectation Dialer Knowledge- Predictive, Progressive & Preview Should be efficient enough to give WBR, MBR. Data Analysis, good knowledge of MS Excel Good Team player who can motivate team and derive ...

  • Basic computer knowledge. Basic knowledge of Audit & Data Analytical. Good in MS Office (MS Excel/ PowerPoint/ Word etc). E-Mail Etiquette. Coordinate with branches for compliance team assignments. Coordinate with branches to comply all the audit observations Arrange Refresh & Fresh Training. Coordinate with branches for process induction. Graduate & above. Good Communication Skill (English). Minimum experience of 1 ...

  • Train, develop and deploy a Team of Sr CSA/CSAs. Report and improve on performance levels of all team members, using a coaching enabling style at all times. Schedule staff in line with expected call volumes/expected manning. Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting Their individual contribution to the collective effort. To meet the ...

  • Work experience of complete experience in Dialer management should have experience in people management role Preferable skills: special training in Drishti, Genisys, any predictive dialer Good Knowledge MS-Office. Good communication skills Skills and Ability Analytical Skills / Quantitative skills Data Handling / data interpretation Process Oriented Planning Decision making Data Handling Ability to ...

  • Aggressively drive Training & Development initiative in the Organization. Proactively Bridge Skill gaps and result in enhanced Productivity. Employee Development initiatives for new hires in the organization. To check and maximize training effectiveness. To drive training initiatives for various projects. To meet & evaluate Training vendors, assess content & facility; modify to make it more relevant and cost ...

  • Aggressively drive Training & Development initiative in the Organization. Proactively Bridge Skill gaps and result in enhanced Productivity. Employee Development initiatives for new hires in the organization. To check and maximize training effectiveness. To drive training initiatives for various projects. To meet & evaluate Training vendors, assess content & facility; modify to make it more relevant and cost ...

  • We have a 2 types of back office process. 1. Mailing Process 2. Blended process (50% voice+50% MIS work) -Should have good written English skills. - Should speak English with any one Language like Hindi. Handling Customer Queries & Issues - Should have good convincing skills. - 24*7 shifts for male candidates. - Experience in the same domain would be an added advantage. - Freshers also can apply. -Only males can apply for ...

  • - Should have average communication skill. - Inbound process. - Handling Customer services. - Day Shifts for Female Candidates. - 24*7 shifts for male candidates. - Experience in the same domain would be an added advantage. - Fresher's can apply. - Qualification required - +2[(HSC pass)Intermediate, B.com, B.sc, B.pharma, BA Graduates or Any Diploma Holders ...

  • Accountable for building and expanding franchisee network in the assigned territory. Should drive business development & sales function in a focused manager. To establish strong relation with the existing franchisees and drive them for higher productivity. Should be able to promote and cross sell and up sell add-on products and services through the existing franchisees. Responsible for training and ...

  • Conducting preliminary round of interviews. Recruitment calling/Cold calling to align candidates for interview. Following up with candidates Coordinating with operations/training. Sourcing candidates through job portals, References and Networking. The candidate should be innovative to find out different ways of recruiting candidates. JOB COMPETENCY: 1. Excellent spoken and written communication skills 2 ...

  • Train, develop and deploy a Team of Sr CSA/CSAs. Report and improve on performance levels of all team members, using a coaching enabling style at all times. Schedule staff in line with expected call volumes/expected manning. Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting Their individual contribution to the collective effort. To meet the ...

  • You should be able to - speak English - Handle Customer Queries & Issues - Be flexible to work for Inbound/Outbound. - speak English with any one Language like Hindi, Telugu, Oriya, Bengali, Assamese, Tamil, Kannada, Marathi & Malayalam. Please note: - Day Shifts for Female Candidates - Freshers also can apply. - Qualification required Intermediate, Graduates or Any Diploma Holders - We provide best in the industry salaries

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