Vertex Customer Solutions India Pvt. Ltd,

Bengaluru/Bangalore, Karnataka

Company details

Industry:
Customer Service/Call Centre
Number of workers:
49
Website:
http://www.vertexgroup.com/

Company Description

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively.

Deep practitioners

It is our peoples’ skills, combined with our deep industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand projection and customer experience, we work hard to develop and deliver the effective customer programs that will optimize performance. We’ll work in the background to ensure you’re always meeting and exceeding customer needs. Leveraging enhanced metrics, we will develop effective programs to optimize performance and deliver a great experience for your customers.

Electricity of new ideas

Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors, both public and private, we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues.

Vertex Customer Solutions India Pvt. Ltd,

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job postings

  • Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) IT Applications, Services and Products Consulting and Transformation Debt Management and Special Servicing Vertex India has two offshore contact centres in India (Gurgaon) with a capacity of nearly 1000 seats. We have, since 2002, been providing services to UK, US and India clients in financial services, utilities, telecoms ...

  • Desgination: Employee Relation Executive Exe Requried 1 to 2 yrs Female candidate Job Description Employee Relation & above. Coordination with Retention Activity, & Report Generation, Coordination with other departments. Must be a Graduate/Post Graduate in Human Resources must have good knowledge of employee relations activity. Comfortable in MS Office & Excel Applications, Experience in handling Employee ...

  • Urgent Openings at Vertex BPO for Customer Care Executive-for Voice process Job Description:- - Should be able to speak English & Hindi. - Should have good convincing skills. - Ready to Work in Rotational Shifts - Flexible to work for Inbound/Outbound. - Day Shifts for Female Candidates - Experience in the same domain would be an added advantage. - Freshers can also apply. - Qualification required Any Graduates or ...

  • Job Description:- - Should speak English/kannada/Hindi/tamil - Should speak English with any one Regional Languages like Tamil, Kannada, Marathi, . - Day Shifts for Female Candidates. - Experience in the same domain would be an added advantage. - Freshers also can apply. - Qualification required - +2(Intermediate, Graduates or Any Diploma Holders) Note* MCA, MBA or any Post Graduate are not Eligible ...

  • >Work closely with senior and line managers, providing them with expert guidance, coaching and support on the full range of HR activities . >Provide advice and guidance on individual employee relations cases. >Provide support to staff on HR issues, as and when required. >RAG Analysis > Maintaining Attrition Report. >Employee Grievance handling >Co- ordinating employee engagement activities. >Good written and verbal ...

  • Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) IT Applications, Services and Products Consulting and Transformation Debt Management and Special Servicing Vertex India has two offshore contact centres in India (Gurgaon) with a capacity of nearly 1000 seats. We have, since 2002, been providing services to UK, US and India clients in financial services, utilities, telecoms ...

  • New Hire Training Batches Refresher Training Training Need Identification/Analysis Reporting Do transactions in production Participate in team huddles and provide brief on Updates of the process. All Reports updated on time. Co-ordinate all process improvement initiatives as and when required Calibration exercises on a regular basis to ensure consistency in measurement. Any other task assigned by ...

  • Job Title: Team Leader Process : Domestic process Location; Hyderabad Working Days; 6 days per week Minimum Qualifications Graduates/ Diploma 3 +years of Experience in voice process. 6Months as a TL Excellent Oral and Written Communication Skills and Interpersonal Skills. Positive attitude. Leadership qualities. As Per PMS Main Responsibilities Train, develop and deploy a Team of Sr CSA/CSAs. Report and ...

  • Should have experience in domestic BPO domain. Must have Good communication skills Monitors the quality and accuracy of calls on a random basis Provides feedback and create action plans to improve service quality Should be more Aggressive Qualification: Any Experience: 1 to 4 Years ( Minimum 6 months as Quality Analyst). Job Location: Hyderabad

  • -Assistant Manager will be responsible for managing the sales & production (SLA). -Should be actively involved in strategic planning. -Manage day to day circle specific operations, developing operational policies & customer service standards. -Manage Customer care/retention/sales and set standards to ensure services are delivered effectively. -Good decision maker. -Work towards achieving performance and SLA. -Review ...

  • Designation: Associate Trainee Any Graduates / 10+2 also can apply Should have average Communication Skills in English/Hindi/Punjabi Interview Timings:10:00am-5.00pm Interview Day: Monday to Sunday Job Location: Noida

  • Good Communication skills. Qualification : Graduate(No BE's) Typing Speed : 40 WPM Good at Excel & Analytical ability. Salary : Best in the industry. Flexible for work timings ...

  • Division: Training Area: Training and development Main Responsibilities: Aggressively drive Training & Development initiative in the Organization. Proactively Bridge Skill gaps and result in enhanced Productivity. Employee Development initiatives for new hires in the organization. To check and maximize training effectiveness. To drive training initiatives for various projects. Ensure updating of existing ...

  • Main Responsibilities: Aggressively drive the team towards targets. Proactively Bridge Skill gaps and result in enhanced Productivity. Evaluate team performance and insure that all achieve an acceptable level of performance, according to standards set. Proactively coach, mentor and counsel by providing recognition and constructive feedback for all agents. Actively acheive targets set by by client. Main ...

  • Division: Training Area: Training and development Main Responsibilities: Aggressively drive Training & Development initiative in the Organization. Proactively Bridge Skill gaps and result in enhanced Productivity. Employee Development initiatives for new hires in the organization. To check and maximize training effectiveness. To drive training initiatives for various projects. To meet & evaluate Training ...

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