Vertex Customer Solutions India Pvt. Ltd,

Bengaluru/Bangalore, Karnataka

Company details

Customer Service/Call Centre
Number of workers:

Company Description

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively.

Deep practitioners

It is our peoples’ skills, combined with our deep industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand projection and customer experience, we work hard to develop and deliver the effective customer programs that will optimize performance. We’ll work in the background to ensure you’re always meeting and exceeding customer needs. Leveraging enhanced metrics, we will develop effective programs to optimize performance and deliver a great experience for your customers.

Electricity of new ideas

Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors, both public and private, we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues.

Vertex Customer Solutions India Pvt. Ltd,

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job postings

  • Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) IT Applications, Services and Products Consulting and Transformation

  • Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO) IT Applications, Services and Products Consulting and Transformation

  • Responsibilities would be, o Team Meetings. o Skip Level one on one Meetings o Employee Grievance o Coaching & Counselling o Issue Resolution o Performance Management o Organisation wise Events & Activities Skills required: Excellent communication skills. Candidate should be presentable ...

  • Aggressively drive Training & Development initiative in the Organization. Proactively Bridge Skill gaps and result in enhanced Productivity. Employee Development initiatives for new hires in the organization. To check and maximize training effectiveness. To drive training initiatives for various projects. To meet & evaluate Training vendors, assess content & facility; modify to make it more relevant and cost ...

  • Sourcing & screening candidates as per the operations requirements. Responsible for full cycle recruiting process for all direct/contract hire opportunities Identifying and interviewing the right candidates and taking them to closure Follow up with candidates for joining. Responsible for Documentation Should be flexible for travelling for events/job fairs Should be flexible for participating in all ...

  • Must be good in sourcing techniques (Job portal/ Job fair / social networking sites) Must be aggressive and good communication skills Handling bulk hiring for voice support executives Handling regular walk-ins and vendor management ...

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