HCL Technologies Ltd.

Bengaluru/Bangalore, Karnataka

Company details

Industry:
IT - Software/Services
Number of workers:
1000
Website:
http://www.hcltech.com/

Company Description

HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers our 80,520 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, has reported consolidated revenues of US$ 3.7 billion (Rs. 16,977 crores), as on 30th September (on LTM basis) 2011.

HCL Technologies Ltd.

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job postings

  • To be responsible for managing technology in projects and providing technical guidance / solutions for work completion (1.) To be responsible for providing technical guidance / solutions (2.) TO ensure process compliance in the assigned module| and participate in technical discussions/ review. (3.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity (4.) To ...

  • To resolve tickets/ escalations/ incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation. (1.) To resolve all tickets/ incidents and escalations in adherence to SLA timelines and security guidelines (2.) To perform value addition activities such as training/ mentoring, implementation of best practices, Knowledge ...

  • To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/ Login Hours/ Unsechduled Leave/ SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating ...

  • To create| assign and track the project [module] work plans for delivery and also provide technical guidance for work completion. (1.) To create work plans| monitor and track the work schedule for on time delivery as per the defined quality standards. (2.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity. (3.) To prepare and submit status reports for ...

  • To develop and deliver codes for the work assigned in accordance with time| quality and cost standards. (1.) To provide technical guidance to junior developers (2.) To provide support for enhancement (major and minor) or new developments based on business requirements as provided by the client as well as from the functional and technical team of HCL on the project. (3.) To provide client support by presenting ...

  • To understand client requirements and propose & deliver technical solutions (1.) To coordinate with technical teams for pending RICEFs (2.) To analyze |define and design technical solution for ERP product s enhancement and work towards continuous improvement during product implementation and production support stages (3.) To interact with the client and other functional teams for gaining understanding of the ...

  • To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding ...

  • To develop and deliver codes for the work assigned in accordance with time| quality and cost standards. (1.) To provide technical guidance to junior developers (2.) To provide support for enhancement (major and minor) or new developments based on business requirements as provided by the client as well as from the functional and technical team of HCL on the project. (3.) To provide client support by presenting ...

  • To develop and deliver codes for the work assigned in accordance with time| quality and cost standards. (1.) To provide technical guidance to junior developers (2.) To provide support for enhancement (major and minor) or new developments based on business requirements as provided by the client as well as from the functional and technical team of HCL on the project. (3.) To provide client support by presenting ...

  • To create| assign and track the project [module] work plans for delivery and also provide technical guidance for work completion. (1.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations. (2.) To ensure process improvement and compliance in the assigned module| and participate in technical discussions/ review. (3.) To create work plans| monitor and track ...

  • To create| assign and track the project [module] work plans for delivery and also provide technical guidance for work completion. (1.) To create work plans| monitor and track the work schedule for on time delivery as per the defined quality standards. (2.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity. (3.) To prepare and submit status reports for ...

  • To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/ Login Hours/ Unsechduled Leave/ SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating ...

  • Able to work independently and efficiently to meet defined SLA | Responsible for meeting productivity matrices and quality standards as per defined quality norms | Attendance | Training & Self Development | Team Player | | | (1.) Attendance/ Login Hours/ Unsechduled Leave (2.) Improving skill level throughSelf development / nominating training programs Skill reverification Tests (3.) Meeting Quality Scores and bringing ...

  • Logical user administration (access rights management) according to the security rules. Handling cases according to workflows defined in case management tools Resolving requests received from customers or transferred from Helpdesks and other support teams Escalating cases to other support functions when necessary Documenting solutions and develops instructions within user authorization Track and ...

  • To understand client requirements and propose & deliver technical solutions (1.) To coordinate with technical teams for pending RICEFs (2.) To analyze |define and design technical solution for ERP product s enhancement and work towards continuous improvement during product implementation and production support stages (3.) To interact with the client and other functional teams for gaining understanding of the ...

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