Industry: Customer Service/Call Centre
Number of workers: 49
BPO: “BPO refers to the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administrates and manages the selected process (s), based upon defined and measurable performance metrics. ”
First source was established in 2001 and has grown to employ more than 27,000 employees across India, UK, USA and APAC. Its revenue earnings for FY 10-11 were US$ 448 million. An award winning, leading organization, its client list boasts of 18 Fortune 500 companies and 6 FTSE 100 companies among many others. So what does First source do?
First source leverages its Rightshoring approach that is best suited to clients’ business. The Rightshore model is a blend of 70% onshore and 30% offshore which gives greater access to clients, leading to faster and more effective communications resulting in precise delivery solutions without any ambiguity. These solutions are deployed from more than 44 world-class delivery centers by over 27,000 employees across India, US, UK and APAC. This global delivery model allows First source to meet client requirements in a timely, efficient and cost effective manner.
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- Name of the company: First Source Solutions Pvt. Ltd.
- State: Tamil Nadu